TutorLab support
Tell us what went wrong.
We can help with your account, public profile, parent enquiry or a page that is not working as expected.
Email a real person
Include what you were trying to do, the page address and any reference shown on the error screen. Never send passwords or card details.
harry@trytutorlab.uk
Refunds and disputes
- Ask the tutor first. Card payments on TutorLab go directly to your tutor, so the fastest refund comes straight from them. Most session problems (a cancelled lesson, a wrong amount) are fixed this way the same day.
- Not resolved? Email us. Include the payment amount, the date and the tutor's name. A real person reads every message and replies within two working days, and we will take it up with the tutor with you copied in.
- Your card protections always apply. TutorLab payments are card payments, so your bank's chargeback protection covers a session that was paid for and never provided.
One thing we ask: never pay a tutor off the platform to "avoid fees" — payments made outside TutorLab carry none of these protections and we cannot help recover them.