Terms of Service

The short version

TutorLab is a subscription software service for private tutors. By signing up you agree to the terms below. They are written in plain English because you shouldn't need a lawyer to read them.

Monthly plans can be cancelled at any time. Annual plans run for the paid annual period and do not renew after cancellation. Use the service responsibly, and we'll keep it running reliably.

1. The service

TutorLab provides software to help private tutors manage students, schedule sessions, generate lesson plans and parent reports, and send invoices. The service is provided on an “as is” basis — we work hard to keep it reliable but cannot guarantee uninterrupted availability.

2. Your account

You must be 16 or older to create an account. You are responsible for keeping your password secure and for all activity under your account. Let us know at harry@trytutorlab.uk if you suspect unauthorised access.

One account per tutor. Sharing login credentials with other tutors to avoid paying for separate accounts is not permitted.

TutorLab Payments is available only to tutors aged 18 or over. Tutors aged 16 or 17 can use the other account features but cannot activate card payments.

3. Trial and paid plans

New tutors start with a 14-day free trial. £0 today; cancel any time before your first charge.

Available plans, current prices and billing periods are shown on the pricing page before purchase. Paid plans include the features and usage limits stated there. AI generations remain subject to fair-use limits designed to prevent abuse.

Prices are shown in pounds sterling and include VAT where applicable. We may change prices from time to time — existing subscribers will receive at least 30 days' notice of any increase.

4. Billing and cancellation

Paid subscriptions are billed in advance, monthly or yearly, through Stripe. You can cancel at any time from your billing portal. Cancellation stops your next renewal — you keep access until the end of the current billing period.

Refunds are not provided for partial months or unused portions of yearly plans, except where required by UK consumer law.

5. Acceptable use

You agree not to:

• Use TutorLab to generate content that is unlawful, hateful, harassing, sexually explicit involving minors, or otherwise harmful.
• Attempt to reverse-engineer, scrape, or resell the service.
• Upload personal data of students or parents without an appropriate legal basis under UK GDPR.
• Use the AI features to submit exam questions, coursework or assessed work on behalf of a student in a way that breaches their school or exam board's rules.
• Use the service to operate automated bulk workflows that abuse fair-use limits.

We may suspend or terminate accounts that breach these rules.

6. Content and ownership

Content you enter (session notes, student details, invoices) belongs to you. We act as a processor on your behalf — see our Privacy Policy.

Output generated by AI (lesson plans, reports, homework, exam questions) is yours to use. AI output can contain mistakes — you are responsible for reviewing it before sharing it with students or parents.

7. AI disclaimer

TutorLab uses AI models to assist with lesson plans, parent reports, homework and exam questions. These outputs are generated by software and may contain inaccuracies. Always review AI-generated content before using it in teaching or sending to parents. TutorLab is not responsible for errors in AI output that you use without review.

8. Availability and support

We aim for high availability but do not offer a formal uptime guarantee during the trial or on paid plans. Support is provided by email at harry@trytutorlab.uk during UK business hours. We respond to most requests within two working days.

9. Liability

To the maximum extent permitted by law, TutorLab is not liable for indirect, consequential or incidental losses (including lost income, lost students or lost data). Our total liability to you for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability for death, personal injury or fraud.

10. Termination

You can close your account at any time by emailing harry@trytutorlab.uk. We can terminate or suspend your account if you breach these terms — where reasonable, we'll warn you first.

11. Changes to these terms

If we make material changes to these terms we will email registered account holders at least 30 days in advance. The “Last updated” date at the top of this page always reflects the most recent revision. Continuing to use the service after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales, except where UK consumer law gives you rights to bring proceedings elsewhere.

13. Payments to tutors (TutorLab Payments)

TutorLab Payments is an optional feature that lets a tutor collect card payments from parents through our software. Payments are processed by Stripe.

The tutor is the merchant.When a parent pays, the charge is created on the tutor's connected Stripe account and Stripe settles the available balance to the tutor. The payment is not paid into a TutorLab bank account or platform balance. TutorLab creates and manages the payment instructions, receives payment-status information, and deducts the disclosed TutorLab fee through Stripe.

Our fee. For payments collected this way, TutorLab charges the tutor a card fee (a percentage of each payment, shown in the app before any payment is taken). This covers card processing and the software. It is not a commission on your tutoring, and for students you brought to TutorLab yourself you remain free to take payment outside TutorLab (for example by bank transfer) at no fee. VAT is applied to our fees where required.

Students TutorLab introduces to you.Where a parent found you through TutorLab (a directory enquiry, a request we matched to you, or a booking on your TutorLab profile), lessons with that student are paid through TutorLab Payments for 12 months from the introduction. During that period, requesting or taking payment for that student outside TutorLab (for example by bank transfer or cash) is a breach of these terms and may lead to suspension or closure of your account. TutorLab charges tutors no platform fee on payments from families it introduces; the window keeps those lessons on the platform's payment, record and safeguarding systems.

The tutoring relationship is between the tutor and the parent. The tutor is solely responsible for delivering the lessons, for the amounts they charge, and for handling refunds, cancellations and disputes with the parent. TutorLab provides the software and the connection to Stripe; it is not a party to the lesson agreement and does not guarantee lessons.

Refunds and chargebacks.Because the tutor is the merchant, any refund is issued by the tutor from their own balance, and any card chargeback is decided between the parent's bank and the tutor. TutorLab does not fund refunds or chargebacks. If a tutor's balance is insufficient to cover a refund or chargeback, the tutor remains responsible for the shortfall.

Payouts. Payments you collect are paid out to the UK bank account you provide, on the payout schedule shown in the app (typically within a couple of business days of each payment). Where available, you may request an earlier payout of your eligible balance. Payouts may be delayed or held while identity or account checks are completed, or where required to manage refunds, chargebacks or suspected fraud. TutorLab does not hold your funds; payouts are made by our payment processor from your own balance.

Your details. To set up payouts we collect your name, date of birth, address, and bank details, and (if identity cannot be confirmed from that information) a photo of your ID. These are sent directly to our payment processor to verify you and pay you, as required by anti-money-laundering law. TutorLab does not store your full bank account number or your ID document on its own systems.

Verification and the processor's terms.TutorLab Payments is processed by Stripe. To use it you must complete Stripe's identity and account checks; we enable payments only once the account is verified. Use of TutorLab Payments is also subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement, and which you accept when you enable payments.

14. Term Plans (for parents)

A Term Plan is a rolling block of lessons with one tutor, paid by card every 4 weeks. This section applies to parents who buy one, and it sits alongside section 13: the lessons are still the tutor's to deliver, and their fee is still paid to their own account.

What you pay.The price of a plan is your tutor's own rate for the number of lessons you choose, plus a TutorLab service fee. That fee falls the longer you stay with the same tutor. The exact amount is shown before you pay and confirmed by email afterwards, and it does not change unless you change the plan.

Automatic renewal. A plan renews every 4 weeks until you cancel. We email you 3 days before every payment with the amount, the date and a link to cancel. You can cancel at any time from your parent dashboard, and cancelling stops all future payments.

Your right to cancel. You have 14 days from starting a plan to change your mind, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because lessons normally begin straight away, we ask you to confirm at checkout that you want them to start inside that period. Doing so does not remove your right to cancel: if you cancel within 14 days we refund the lessons you have not used, and you pay only for those you have had.

If a payment fails. We email you and your tutor, and we try the card again after 3 days and again after 7 days. If it still has not gone through, the plan pauses and nothing further is charged. Your lessons already paid for are unaffected, and you can restart at any time keeping the lower fee your tenure has earned.

What your tutor receives. On Term Plans, tutors on our Pro Max and Agency plans are settled 102% of their own rate: TutorLab adds 2% on top, funded from the service fee and never deducted from their earnings. Tutors on other plans are settled 100% of their rate. No tutor is ever paid less than their own rate on a plan.

Who you are contracting with.TutorLab provides the plan and the software; your tutor provides the lessons. Payments are processed by Stripe to your tutor's account.

Contact

Questions about these terms: harry@trytutorlab.uk.